Careers

Enrollment Waiver Implementation Coordinator

Position Summary

The primary responsibilities of this position are to lead the enrollment waiver implementation process and assist the Sales and Account Management teams in servicing and retaining clients. The Enrollment Waiver Implementation Coordinator oversees all aspects of the enrollment waiver process and works to ensure client retention goals are met by responding promptly to requests from clients, prospects and members of the production and account management staff. This individual is expected to project a professional company image through all interaction with providers, students, school officials, third party administrators, team members and others.

Primary Responsibilities

• Develops professional business relationships with, producers, accountant managers and clients
• Actively learns, demonstrates and fosters the Ascension culture in all actions
• Champions communication goals, vision, and procedures developed by department and executive leadership
• Manages enrollment waiver process in successfully handling incoming and outbound calls, emails and other inquiries from students, school officials, and third parties regarding enrollment waiver application and renewal progress.
• Leads and maintains enrollment waiver process during open enrollment waiver terms
  1. Is highly proficient in the use of an online proprietary enrollment waiver administration system
  2. Leads presentations for potential clients to sell our enrollment waiver tool
  3. Provides guidance to clients and sales teams on enrollment waiver process
  4. Processes enrollment waiver petitions using both manual and electronic means
  5. Updates enrollment waiver records and uploads to record all student-submitted insurance information as necessary
  6. Manages enrollment waiver appeals
• Acts as primary and/or back-up to Enrollment Administration team
  1. Is highly proficient in the use of an online proprietary enrollment administration system
  2. Processes EDI & Emdeon files for partners and vendors on a daily basis
• Assures service standards are being met
• Provides feedback to management and team members about service and enrollment waiver structure to improve performance and productivity
• Answers phone inquiries and resolves issues in an expeditious manner
• Supports producers and account managers in preparing quotations and renewal presentations when applicable
• Recommends process improvements as needed
• Performs other duties or special projects as assigned

Skills

• Working knowledge of products, services and usages offered by the Company
• Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others
• Excellent skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications
• Must be able to understand written and oral communications and interpret information written within plan documents
• High degree of organization to manage deadlines and tasks
• Highly adapted to
• Working knowledge of the laws and regulations associated with HIPAA

Competencies

• Ability to work with and manipulate large data files in a timely manner
• Strong ability to listen, discern, prioritize, and negotiate with clients based on a deep understanding of relevant issues
• Ability to evaluate and make decisions, recognize potential conflicts and observe appropriate precautions
• Ability to work independently with limited daily supervision and to work effectively in a team environment
• Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment
• Strong analytical and mathematical reasoning skills
• Enthusiastic, dependable, highly motivated and detail oriented
• Hands-on, open minded, proactive team player
• Self-managed and responsible for project and time management
• Customer focused, high integrity, excellent work ethic
• Excellent customer service skills are a must
• Willingness to adhere to all principles of confidentiality

 Education and Qualifications

• High School Diploma or its equivalent
• 2+ years’ experience in data management or analysis
• College degree in computer science or related field preferred
• 2+ years Customer Service experience with preference given to individuals with experience in health and accident lines of coverage